Talk to someone who has handled the stone
Questions about a stone, an order in transit, or booking a consultation — write, call, or send a message on WhatsApp. For anything about a live order, WhatsApp is the fastest route.
Four routes to a person
Every detail below is read from the store's own records, so what you see here and what our policy pages say can never disagree.
The fastest route for anything about an order already placed.
Open WhatsAppOpens in a new window. Call us+91 8209762709Speak to someone during published support hours.
Call now Emailsupport@cosmic9gems.comBest for returns, refunds and anything you want a written record of.
Write to us ConsultationFree gemstone recommendationShare your birth details and we will suggest a stone with the reasoning behind it.
Start now
Where we are
Unit S-8, 2nd FloorH. No. 1473, Bumb Sadan 1st
Barah Gangaur Ka Rasta
Chokdi Vishveshwar Ji
Jaipur, Rajasthan – 302001, India
Visits are by appointment. Please message before travelling.
Before you write
For anything about a live order, WhatsApp will reach us faster. For returns, refunds and privacy requests, please use the grievance route below so your request is logged and tracked.
We aim to reply within one working day.
- Support email support@cosmic9gems.com
- Phone +91 8209762709
- Support hours 10 AM - 7 PM
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Principal place of business
Unit S-8, 2nd Floor
H. No. 1473, Bumb Sadan 1st
Barah Gangaur Ka Rasta
Chokdi Vishveshwar Ji
Jaipur, Rajasthan – 302001, India
Send us a message
Quick help
Answers before you ask
The six questions we are asked most. If yours is not here, the form above reaches a person.
Will the stone look exactly like the photograph?
Very close, but not identical. Gemstones and rudraksha are natural materials, so colour, inclusions and texture vary piece to piece, and screens render colour differently. Every listing is photographed from the specific piece you will receive, rather than from a stock image.
How quickly will my order be dispatched?
Within 3 business days of order confirmation. You will get a tracking link by email and SMS when it leaves us. Every order is insured in transit at no extra cost.
Can I return a stone?
Yes. Loose gemstones can be returned within 7 days of delivery, for any reason, for a full refund or an exchange. Ruby, emerald, diamond and sapphire can be returned at any time afterwards for a 50% refund or 70% store credit. The full conditions are on the Return, Exchange & Refund page.
What if a stone turns out to be synthetic?
If a government-recognised or ISO-certified laboratory confirms that a stone we sold is synthetic, you get a full refund. There is no time limit on this.
Do I have to pay for a gemstone recommendation?
No. The recommendation is free and needs no account. Share your birth details and what you are looking for, and we will come back with a suggested stone and the reasoning behind it.
Is a consultation medical or financial advice?
No. Our consultations are offered as expressions of traditional Vedic belief and cultural practice. They are not medicine, therapy, financial advice or legal advice, we do not diagnose or treat any condition, and we guarantee no outcome. Please consult an appropriately licensed professional for those decisions.
Reassurance
What you can rely on
Grievance & support
- Grievance Officer Rajat Soni
- Grievance email support@cosmic9gems.com
- Support email support@cosmic9gems.com
- Phone +91 8209762709
- WhatsApp +91 8209762709 Opens in a new window.
- Support hours 10 AM - 7 PM
-
Principal place of business
Unit S-8, 2nd Floor
H. No. 1473, Bumb Sadan 1st
Barah Gangaur Ka Rasta
Chokdi Vishveshwar Ji
Jaipur, Rajasthan – 302001, India - Registered office To be confirmed
Let us point you to the right stone
Tell us your birth details and what you are looking for. The recommendation is free, needs no account, and comes with the reasoning behind it.